Post by rafivaiislam23 on Mar 12, 2024 13:53:19 GMT 10
Finding out how to do customer care with social networks is important. A brand cannot think of starting a sharing and interaction process on these platforms without also evaluating the possible questions that arrive in the comments and private chats. But do you know what the positive aspect is? How to do customer care with social media A lot depends on how you move. You can influence sales even if research shows that there is no absolute truth. There is a principle that helps to overturn the thesis of social dominance: people don't let themselves be influenced by advertisements. But they are well aware of the usefulness of effective customer care. Choose the right platforms to interact Subjects Choose the right platforms to interact Focus on social but human customer care Work well on customer care times Create appropriate responses to your customers Work on a human relationship in customer care To do customer care with social media you don't have to be everywhere, you have to choose the solution where your potential customers are.
So why are we on Facebook? Why do we continue to push content after Hong Kong Phone Number Data content on these message boards visited by people looking for human relationships ? Bo, we are on Facebook - but also on Instagram and LinkedIn perhaps - to transform the company into a person with whom we can have conversations. Here you can really influence conversions. Focus on social but human customer care Conversation for its own sake can be useful to show the human side of the company, to make it clear that: “Hey, look, here is a human being, there is a person who is first and foremost a fan of this product" . This is a decisive approach, you know? It's not enough to answer a question like a machine would. People need engagement on social media, they need the human factor. In the Tagliablog article we talk about authenticity and reactivity, two fundamental elements. And they are fundamental especially in the customer care phase , i.e. when the customer leaves a criticism or a question relating to a malfunction or disservice on social media. There is always an unknown to face.
Even when you offer a hosting service with 99.9% guaranteed uptime you can have some problems that are not your fault, but customers must be informed. They need to know what's going on. Work well on customer care times People choose the social channel because it is immediate , because it bypasses telephone waiting, and because it conveys urgency. The company is encouraged to react quickly when criticism is public. And this is where the pieces of your corporate brand come into play . Responding well and quickly means showing competence and respect for people who are in difficulty. Some data confirms that expectations are very high: 32% of users interviewed in this research , for example, expect to have a response within 30 minutes. For a small company these are feasible times, but for a large company problems can arise especially when it comes to making social networks dear to more people . In the case of hosting, for example, the problems affect multiple customers at the same time and you need to act quickly to provide an answer to all of them. Create appropriate responses to your customers Definitely useful, certainly capable of providing clarification or at least directing you towards a specific source or address.
So why are we on Facebook? Why do we continue to push content after Hong Kong Phone Number Data content on these message boards visited by people looking for human relationships ? Bo, we are on Facebook - but also on Instagram and LinkedIn perhaps - to transform the company into a person with whom we can have conversations. Here you can really influence conversions. Focus on social but human customer care Conversation for its own sake can be useful to show the human side of the company, to make it clear that: “Hey, look, here is a human being, there is a person who is first and foremost a fan of this product" . This is a decisive approach, you know? It's not enough to answer a question like a machine would. People need engagement on social media, they need the human factor. In the Tagliablog article we talk about authenticity and reactivity, two fundamental elements. And they are fundamental especially in the customer care phase , i.e. when the customer leaves a criticism or a question relating to a malfunction or disservice on social media. There is always an unknown to face.
Even when you offer a hosting service with 99.9% guaranteed uptime you can have some problems that are not your fault, but customers must be informed. They need to know what's going on. Work well on customer care times People choose the social channel because it is immediate , because it bypasses telephone waiting, and because it conveys urgency. The company is encouraged to react quickly when criticism is public. And this is where the pieces of your corporate brand come into play . Responding well and quickly means showing competence and respect for people who are in difficulty. Some data confirms that expectations are very high: 32% of users interviewed in this research , for example, expect to have a response within 30 minutes. For a small company these are feasible times, but for a large company problems can arise especially when it comes to making social networks dear to more people . In the case of hosting, for example, the problems affect multiple customers at the same time and you need to act quickly to provide an answer to all of them. Create appropriate responses to your customers Definitely useful, certainly capable of providing clarification or at least directing you towards a specific source or address.